Shipping policy

At MUSE POLLY, we aim to make your delivery experience clear, reliable, and stress-free. Please read our shipping details before completing your order 🤍

1. Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

  • Orders are handled Monday through Friday
  • Orders placed on weekends or public holidays will be processed on the next business day
  • During holidays, promotions, or peak order periods, processing may require additional time
  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking information

2. Estimated Delivery Time

United States

  • Standard Shipping: 5–10 business days
  • Expedited Shipping: 3–7 business days

International Orders

  • Standard International Shipping: 7–15 business days

Delivery timeframes are estimates only and may vary depending on destination, carrier service, customs clearance, and logistics conditions.

3. Shipping Fees

🚚 Free Shipping
Free shipping on orders over $60 USD

📦 Standard Shipping
Orders from $0–$59.99
Flat Rate: $10 USD

⚡ Expedited Shipping
Flat Rate: $20 USD

4. Tracking Information

After your package has shipped, tracking details will be sent to the email address used at checkout.

Please note:

  • Tracking updates may take 1–3 business days to appear
  • Carrier scans may not update immediately after shipment
  • Tracking may be delayed during busy shipping periods

5. Possible Shipping Delays

Although we do our best to meet estimated delivery times, delays may occur due to factors outside our control, such as:

  • Carrier delays or service disruptions
  • Customs inspections or clearance
  • Severe weather conditions
  • High seasonal shipping volume
  • Unexpected transportation issues
  • Incorrect or incomplete shipping details

In rare cases, delivery may take 15–20 business days depending on logistics conditions.

MUSE POLLY is not responsible for delays caused by carriers, customs, weather, or other circumstances beyond our control.

6. Address Accuracy

Please make sure your shipping address is complete and correct before placing your order.

  • We are not responsible for orders shipped to incorrect addresses provided by customers
  • Additional shipping fees may apply if a package is returned or needs to be reshipped
  • If you notice an address error, please contact us as soon as possible

7. Lost or Stolen Packages

Once a package is marked as delivered by the carrier, MUSE POLLY is not responsible for lost, stolen, or missing packages.

If your package cannot be located after delivery, please contact the shipping carrier directly. Our team will assist where possible.

8. Customs, Duties & Taxes

For international shipments:

  • Customers are responsible for any customs duties, import taxes, or local fees required by their country
  • These charges are not included in product prices or shipping fees
  • Customs processing may affect delivery time

9. Contact Us

For shipping questions or order assistance, please contact us:

MUSE POLLY
📧 support@musepolly.com

Thank you for shopping with MUSE POLLY ✨