Refund policy
At MUSE POLLY, we want every shopping experience to feel smooth, secure, and enjoyable. If you are not fully satisfied with your purchase, we’re here to help 🤍
1. Return Eligibility
You may request a return within 14 days of delivery.
To qualify for a return, items must:
- Be unworn, unused, and in original condition
- Be free from perfume, deodorant, makeup, stains, damage, or signs of wear
- Include original tags where applicable
We reserve the right to refuse returns that do not meet these requirements.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Final Sale items
- Sale or discounted items
- Intimates, bodysuits, swimwear, and underwear
- Accessories such as jewelry, hats, and hair accessories due to hygiene reasons
- Gift cards
3. Return Process
To request a return:
- Contact us within 14 days of receiving your order
- Provide your order number and reason for return
- Wait for return approval before sending any item back
Once your request is approved, we will provide the correct return instructions.
Please note:
Returns sent without prior authorization will not be accepted.
The address listed on our website is not a return address.
4. Refunds
If approved:
- Refunds will be issued to the original payment method
- Please allow 5–10 business days for the refund to appear
- Original shipping fees are non-refundable
We reserve the right to issue a partial refund if an item is returned damaged, worn, or not in its original condition.
In certain cases, we may offer a replacement or partial refund without requiring a return.
5. Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error.
We recommend using a trackable shipping method, as MUSE POLLY is not responsible for lost or missing return packages.
6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include your order number and clear photos of the issue so our team can review and assist you as quickly as possible.
7. Order Issues
If there is any concern with your order, please contact us first:
Please reach out before opening a chargeback or payment dispute. We will do our best to resolve your concern quickly and fairly.
8. Order Cancellation
Orders may be canceled within 12 hours of purchase.
After this timeframe, orders may already be processed or shipped and may no longer be canceled.
9. Fraud Prevention
To maintain a safe and fair shopping environment:
- High-risk orders may be canceled for verification
- Suspicious transactions may be declined
- Abuse of this return policy may result in account restrictions
10. Contact Information
MUSE POLLY
📧 support@musepolly.com
Thank you for shopping with MUSE POLLY ✨
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